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Over charged bill

FIXED
jdenwood1
Newbie
Posts: 4
Thanks: 1
Registered: a month ago

Over charged bill

Hi there,
Please may someone help me work out as to why I have been charged £39.38 for broadband (Invoice September 7 2024) when the usual monthly bill total is £28.39.

Break down of bill

Line rental £11.08
Line rental £28.63
Unlimited fibre extra : £11.64
Discounts £0.09
Discounts £0.24

The contract ends on the 22 Dec 2024.

Many thanks,

Joanne
6 REPLIES 6
jab1
Legend
Posts: 18,569
Thanks: 6,047
Fixes: 280
Registered: ‎24-02-2012

Re: Over charged bill

@jdenwood1 I suspect, from the number of similar reports we have seen on here, that either the 'award winning'🤣 accounts system has thrown a hissy fit, or, to be a little cynical, the management have decided to start fleecing customers, and then making it hellishly difficult to claim recompense -  'it's better in our pocket than yours' kind of thing.

If you are lucky, a staff member may see this glaring error and try and rectify it, but you are probably better calling them.

John
jdenwood1
Newbie
Posts: 4
Thanks: 1
Registered: a month ago

Re: Over charged bill

Hi John,

Thank you for your kind reply.

Oh I see. Too bad! Although, I’m glad I’m not the only one lol!

I’ll give them a call.

Kindest regards,

Joanne
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,674
Thanks: 606
Fixes: 110
Registered: ‎27-11-2020

Re: Over charged bill

@jdenwood1 did you get the email that was sent to you tonight? Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
jdenwood1
Newbie
Posts: 4
Thanks: 1
Registered: a month ago

Re: Over charged bill

Hi there,

Thank you for your message. I haven’t received the email as of yet.
Hopefully it will arrive soon.

Kindest regards,

Joanne
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,674
Thanks: 606
Fixes: 110
Registered: ‎27-11-2020

Re: Over charged bill

Fix

@jdenwood1 if you can't find it, the link to the ticket is here Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
jdenwood1
Newbie
Posts: 4
Thanks: 1
Registered: a month ago

Re: Over charged bill

Hello there,

I received the email this morning thank you so much for all of your help regarding the resolution of this matter.

Many thanks,

Best wishes

Joanne,