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29-01-2024 12:02 PM
29-01-2024 12:15 PM
Have you checked the break-down of charges, on page 2 of the invoice, IIRC?
29-01-2024 12:38 PM
29-01-2024 1:04 PM
Try calling and asking why? There is a chance a Help Team member could pick this up, but a call would probably be quicker.
29-01-2024 1:10 PM
@lilyroo when does your contract end ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
29-01-2024 2:30 PM
29-01-2024 2:32 PM
In that case - give them a ring (0800 432 0200)
30-01-2024 8:49 AM
Moderators Note
This topic has been moved from Broadband to My Account / Billing
31-01-2024 2:25 PM
@lilyroo - Hi, I've updated your ticket here https://www.plus.net/wizard/?p=view_question&id=239884987 and sorted it. Sorry for the trouble, anything else you need help with?
