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One price advertised, bill me another

notcloud
Grafter
Posts: 38
Thanks: 7
Registered: ‎25-11-2018

One price advertised, bill me another

Hello all, I have fttp 300 at £37.99 and thought I would see what 900 would cost. The upgrade was £50.99, not much more so I clicked upgrade. Sweet. However I now have an email telling me its now £55. Bit of sharp practice there
1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,596
Thanks: 10,338
Fixes: 1,602
Registered: ‎21-04-2017

Re: One price advertised, bill me another

Sorry for the confusion. The price in email you've received just didn't include discounts.

If you log into your account online now that the upgrade has completed, you should find the cost is correct.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet