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Not received giftcard for joining PlusNet (No Email)

MPGoodwin
Just browsing
Posts: 1
Registered: ‎20-09-2021

Not received giftcard for joining PlusNet (No Email)

Hi,

My partner and I recently bought our first home, after some deliberating and comparing we chose to join with Plusnet for our Broadband. We've now paid 2 bills and have still not had any letter/email come through regarding the gift-card that we could have for signing up?

Is there anyone who can help us in claiming it?

 

Many thanks

 

Michael

8 REPLIES 8
Strat
Moderator
Moderator
Posts: 31,294
Thanks: 3,877
Fixes: 565
Registered: ‎14-04-2007

Re: Not received giftcard for joining PlusNet (No Email)

Moderators Note
This topic has been moved from Fibre Broadband to Accounts/Billing.

Customer and Forum Moderator. Windows 10 Firefox 105.0.1 (64-bit (64-bit)


BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Not received giftcard for joining PlusNet (No Email)

Hi @MPGoodwin, thanks for getting in touch and welcome to our Community Forums.
I'm sorry to hear you've not heard regarding your cashback as of yet. I have looked into this for you and although can't confirm my findings on here I have updated a ticket on your account with my findings that can be seen here:
https://www.plus.net/wizard/?p=view_question&id=218079874

jessicazoe
Newbie
Posts: 4
Registered: ‎09-09-2021

Re: Not received giftcard for joining PlusNet (No Email)

Hi,
I still haven’t received mine either, I’ve had no reply to my email. Please could you help resolve this?
Thanks,
Jess
BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Not received giftcard for joining PlusNet (No Email)

Hi @jessicazoe, thanks for getting in touch. I can confirm looking at the other thread where you've raised this cashback query my colleague Anoush looks to have looked into and explained why there's been no cashback offer progressing on our side that can be seen here:

https://community.plus.net/t5/My-Account-Billing/No-75-cashback-received-money-saving-expert/m-p/182...


Ultimately, it doesn't look like there's a cashback reward linked to your account when looking this side.

jessicazoe
Newbie
Posts: 4
Registered: ‎09-09-2021

Re: Not received giftcard for joining PlusNet (No Email)

Hi,

I signed up via the link on money saving expert which had £75 cashback advertised you can see all the details on the screenshots on the other threat posted by Arthur who is having the same issue. This is false advertising if you are saying I will not receive this and I will be taking this further
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,567
Thanks: 507
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Registered: ‎07-12-2017

Re: Not received giftcard for joining PlusNet (No Email)

Hi @jessicazoe, I have provided a further response on your other thread.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
zoejohnson18
Browser
Posts: 1
Registered: ‎22-09-2021

Re: Not received giftcard for joining PlusNet (No Email)

I still haven’t received my reward card yet either. I have now paid 2 bills.
Tags (2)
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,567
Thanks: 507
Fixes: 129
Registered: ‎07-12-2017

Re: Not received giftcard for joining PlusNet (No Email)

Hiya @zoejohnson18, thanks for getting in touch. I am sorry you have not received your reward.

 

I have takedn a further look at this for you and have provided a further response on this here for you: https://www.plus.net/wizard/?p=view_question&id=218155501

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team