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No £75 cashback received - money saving expert

jessicazoe
Newbie
Posts: 4
Registered: ‎09-09-2021

No £75 cashback received - money saving expert

Hi,
I signed up via money saving expert on a deal that advertised £75 cashback. The broadband and phone line went live on 16th august but I still haven’t received this. Can anyone help? Thanks
8 REPLIES 8
Arthur999
Newbie
Posts: 3
Registered: ‎09-09-2021

Re: No £75 cashback received - money saving expert

Exactly the same for me. I signed up on 29.7.21 through money saving expert and have heard nothing about the £75 cashback.

I have phoned customer services this morning and Zahra has raised the issue and said I should get a response by e mail within 5 days. 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,050
Thanks: 9,697
Fixes: 1,529
Registered: ‎21-04-2017

Re: No £75 cashback received - money saving expert

Hi @jessicazoe and @Arthur999

I'm sorry to see you've not heard about cashback yet after signing up with us.

I've looked into this for you and from what I can see on MoneySavingExpert's site Here, the cashback offered was if you placed an order with us for a fibre package but you've signed up on standard broadband.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Arthur999
Newbie
Posts: 3
Registered: ‎09-09-2021

Re: No £75 cashback received - money saving expert

6027799B-1051-4C53-B449-03D638E26958.pngDF14BA3A-ECEE-4F21-A0A9-301A5C79BCC1.png

Arthur999
Newbie
Posts: 3
Registered: ‎09-09-2021

Re: No £75 cashback received - money saving expert

Please see the details of the Cashback MasterCard offer in the images I have uploaded from moneysavingexpert website.

 

Please try and resolve this issues as I am already wasting time on this and thinking about terminating my contract with you.

 

Kind regards

 

Arthur

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,050
Thanks: 9,697
Fixes: 1,529
Registered: ‎21-04-2017

Re: No £75 cashback received - money saving expert

Thanks for the additional information @Arthur999

I've picked this back up and I've created a support ticket you can view and respond to by going Here.

I hope this helps. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jessicazoe
Newbie
Posts: 4
Registered: ‎09-09-2021

Re: No £75 cashback received - money saving expert

Hi, see the screenshots above from Arthur, exactly the same issue for me I signed up via this. Please could you help?
Thanks
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: No £75 cashback received - money saving expert

Hiya @jessicazoe, I am sorry for the issues with the offer you selected.

 

I have created a ticket here for you: https://www.plus.net/wizard/?p=view_question&id=218121562 where you can also reply to me.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Ef
Hooked
Posts: 6
Thanks: 1
Registered: ‎21-11-2021

Re: No £75 cashback received - money saving expert

I too am having exact same issue, but keep getting fobbed off 

 

Screenshot_20211121-173904_Samsung Internet.jpg