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Not making use of the Anytime cal plan.

greengrass
Grafter
Posts: 75
Thanks: 6
Registered: ‎24-02-2016

Not making use of the Anytime cal plan.

Hello,

 

Can someone please tell me if I am able to cancel my Anytime call plan without being penalised?

I am paying £6 a month and hardly making any calls and money is tight.

10 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,155
Thanks: 374
Fixes: 117
Registered: ‎22-08-2015

Re: Not making use of the Anytime cal plan.

Hello there. If you take off your anytime call plan, it should be removed on your next bill date, so you won't be paying for something that you haven't got. It's also not tied to any contract.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
greengrass
Grafter
Posts: 75
Thanks: 6
Registered: ‎24-02-2016

Re: Not making use of the Anytime cal plan.

Anoush, thanks for confirming that the anytime calls are not tied to a contract.

While in "My account" I am unable to see how I cancel the anytime calls, could you please let me know how to do that?

I do not want to accidentally cancel the Broadband.

 

Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 167
Registered: ‎05-04-2007

Re: Not making use of the Anytime cal plan.

You can't cancel the broadband through the website, so don't worry too much about that. You can change your package here: http://portal.plus.net/upgrade_process.html?memberheader=upgrade

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
greengrass
Grafter
Posts: 75
Thanks: 6
Registered: ‎24-02-2016

Re: Not making use of the Anytime cal plan.

Thanks Chris for the link.

When clicking on "Choose home phone" I assume I need to click the top option which is "Line only" and then this will cancel the "Anytime" which I am currently on.

 

The only thing that stopped me clicking was this

"Contract Information:

You've 8 months left of your 12 month contract".

I know Anoush did say it is not tied to a contract, I just want to make sure before I click in case I get a fine or something.

 

 

 

 

 

 

Plusnet Staff
Plusnet Staff
Posts: 2,155
Thanks: 374
Fixes: 117
Registered: ‎22-08-2015

Re: Not making use of the Anytime cal plan.

If you've selected to keep the same broadband package, you won't shouldn't be charged for removing the anytime call plan.

[Edit]

If you are please let us know asap.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
greengrass
Grafter
Posts: 75
Thanks: 6
Registered: ‎24-02-2016

Re: Not making use of the Anytime cal plan.

Thanks for your help, I have not altered the Broadband package.

I just changed the Anytime calls to Line only.

After I did that it said,

 

 

"Subscription payments will be taken on your regular billing date. These regular subscription payments of £9.99 will begin on 17-07-2016. "

 

My Broadband. normally costs zero (12 month promotion) so I hope I wont start to be charged for it.

Plusnet Staff
Plusnet Staff
Posts: 2,155
Thanks: 374
Fixes: 117
Registered: ‎22-08-2015

Re: Not making use of the Anytime cal plan.

Thanks for bringing this up. I believe the product change tool doesn't take into account of any discounts. As long as the broadband's staying the same it shouldn't remove any. However, I'll look into your account on Saturday (and will re apply any discounts if necessary).

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
greengrass
Grafter
Posts: 75
Thanks: 6
Registered: ‎24-02-2016

Re: Not making use of the Anytime cal plan.

Many thanks Anoush.

Plusnet Staff
Plusnet Staff
Posts: 2,155
Thanks: 374
Fixes: 117
Registered: ‎22-08-2015

Re: Not making use of the Anytime cal plan.

I can confirm that your discounts are still applied, and your any time call plan is scheduled to be removed tomorrow.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
greengrass
Grafter
Posts: 75
Thanks: 6
Registered: ‎24-02-2016

Re: Not making use of the Anytime cal plan.

That's great, thanks a lot for your help Anoush.