Not happy...

[#1]

...to say the least.  Having seen a number of posts on people having their payment DOUBLED due to the contract expiring, I thought I'd look at mine, and lo and behold you've charged me £63 for the last couple of months.  There was an innocuous email headed 'Your plusnet service' on 1st March; easily overlooked; and that's it! No follow up warning or email with explicit 'Your contract is expiring' header. The monthly 'We'll be taking...' emails don't mention the amount, so the first you know is 'we've taken £63.40' !   I'd call that sharp practice. Sorry, but I'm fuming.

To add petrol to that, I see that on my Unlimited Fibre Extra you're giving me a max of 50Mb/s - when I signed up for an 80/20 service.  Double the cost and halve the speed?  You must be kidding.

Just had Virgin dug up the road for full fibre and knocking on the door with offers for full fibre.  Would normally say no, but...

[#2]

All contracts at the time of sign up clearly advise of the end date of the discounted period and the charges after the minimum period.  It therefore ought not to be a surprise when it changes.

There was also in the same time frame the "Important information about your Plusnet service" regarding the annual price change - did you miss that too?

It is difficult to know what a business might do differently; it is up to users to decide if they want to read service communications ... or just ignore them.  The initial contract provides the obligatory details and the near the end of the contract communication also fulfils the Ofcom requirements of advising of the change in subscription and the alternative options.

Are you opted out of marketing emails?  If yes, being opted in might have brought additional communications advising that better priced options might be available.

[#3]

@JPN 

You signed up for an "up to 80" service. The actual speed is determined by what your line can handle.

You can use the following to check to see what the estimated speeds are for your property.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Also check to see that WBC FTTP isn't showing in the left hand column.

Brian