Full Fibre 500 Contract Due to End - Options?

[#1]

Hi guys,

My Full Fibre contract is due to end in July and I'm considering my options from July. I presently also pay for NetFlix and Amazon Prime.
I'm considering moving to Sky inc. Netflix as the combination would save me a fair amount each month.
With Plusnet I've never remotely got close to 500Mbs so Sky's 300Mbs wouldn't be such a downgrade in speed.

Does Plusnet offer anything similar?

Thanks 

[#2]

I see both 300Mb/s & 500Mb/s on offer if I look at possible upgrades.

The 300Mb/s is only a pound a month cheaper however.

Phone up, do the "I'm leaving" thing and see if a better price emerges.

You might mention that Sky seems to offer £32 a month and a £70 voucher on a 500Mb/s service  (source Money Supermarket) when you call....

[#3]

Moderators Note

This topic has been moved from Full Fibre to My Account / Billing

[#4]

Sky includes Netflix!

[#5]

Why move my post when it concerns competitive options?

[#6]

@stitchupcreativ I tried calling you noting no answer and only the option to leave a voicemail, I hope you are well.

I was calling you to get you through our Customer Options Team to discuss renewal price options, as I was unable to speak with you today I can only advise you to contact our sales and contracts team on 08004320200.

Please note, lines are usually open 8.00-20.00 weekday and 9.00-18.00 weekends.

[#7]

I'll ring tomorrow morning.

Thanks

[#8]

Yesterday afternoon the telephone wait time was 40 minutes, this morning 30 minutes and just now 15:20 20 minutes!

Does Plusnet seriously believe and expect people to be glued to the phone for this long?

I'm leaving Plusnet and even trying to leave just takes an age!!

[#9 · Accepted solution]

@stitchupcreativ 

You do not need to tell plusnet you want to leave unless you're trying to get a better price.

'One Touch Switch' is in place to handle everything for you, the gaining provider handles everything for you.

See https://www.ofcom.org.uk/phones-and-broadband/switching-provider/easier-than-ever-to-switch 

Starting the switch process might prompt a call from plusnets retention team.