No reward card

Eleanorgrace673 · ‎26-08-2025

I signed up for a package on the 8th of August due to the incentivisation for a 75 pound reward card, but never recieved an email. Does anyone know who to contact to fix this?

MisterW · ‎30-07-2007

@Eleanorgrace673

I signed up for a package on the 8th of August

You should get an email within 10 working days of the new package going live.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Tina11192 · ‎18-11-2024

@Eleanorgrace673 Thank you for reaching out to our Community Forum, i hope you are well.

The advice given by @MisterW is spot on, in the meantime, I have sent you an email with more details in terms of what dates the link should be expected to land in your inbox.

I hope this helps

If this post resolved your issue please click the 'This fixed my problem' button

Cri Ignatti
Plusnet

No reward card

No reward card

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Re: No reward card