No email to redeem cashback

[#1]

Hi,

My Plusnet broadband package went live on 17th October.

I have still not yet received a redemption email for the £75 cashback that was offered.

I have checked my junk/spam folder.

Please follow this up for me.

Thanks

[#2]

Thanks for your post @Molly2

I'm sorry to hear that you haven't received the cashback redemption e-mail.

I've created an ticket on your account here with a direct link to allow you to claim this.

Let us know if you're still having issues claiming it