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No Cashback

jesminigathani
Interested
Posts: 1
Registered: ‎28-10-2020

No Cashback

Hi,

 

I started an 18 month contract in April this year and signed up online with Plusnet with a cashback offer. I was told that a cheque would be sent to the supply address, but this did not happen. Should I have received a cheque or an email?

 

Thank you.

 

2 REPLIES 2
Strat
Community Veteran
Posts: 31,306
Thanks: 1,627
Fixes: 565
Registered: ‎14-04-2007

Re: No Cashback

Moderators Note
This topic has been moved from ADSL Broadband to Accounts / Billing.
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Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: No Cashback

Hey there @jesminigathani, thanks for reaching out to us here. 

I can see a team within our Customer Support department have ownership of this query for you, and you can view the latest update here. 

 

Thanks.