No Cashback

[#1]

Hi,

I started an 18 month contract in April this year and signed up online with Plusnet with a cashback offer. I was told that a cheque would be sent to the supply address, but this did not happen. Should I have received a cheque or an email?

Thank you.

[#2]

Moderators Note
This topic has been moved from ADSL Broadband to Accounts / Billing.

[#3]

Hey there @jesminigathani, thanks for reaching out to us here. 

I can see a team within our Customer Support department have ownership of this query for you, and you can view the latest update here. 

Thanks.