I have an elderly disabled relative who historically has BT for phone & PlusNet for internet; it looks as if they are on a 1Gb/mth package! (£11?) but the Plusnet portal is not allowing access & they are just keeping paying by DD!
With ongoing lockdown I am trying to configure video (Skype/Facebook) for them but I think will need a higher data allowance.
Can someone confirm if the data limits on these historic style adsl accounts have been removed during the Covid crisis? (there was a posting saying that but no confirmation)
It will be easiest not to disturb anything by installing fibre/changing pone etc, so looking at knowing there is not a low limit or just altering the contract package.
I assume Plusnet has suitable provision in place to deal with these circumstances? Could someone from PN message me as I've been unable to get through on the phone & your Chat just goes to a Bot!
Thanks
