Nightmare Inititaion
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Nightmare Inititaion
18-03-2015 8:01 PM
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Today, an engineer did not show up. The router did not show up either. I got offered 25% off for fibre for the month for the router incident.
After 40 mins on hold, I spoke to someone who would have to put me into another 30m+ queue. I asked to be called back.
Someone called back to say that order was cancelled and they wouldn't be able to get an engineer out for at least another 24 hours. Putting kids to bed and didn't have time to moan, so said "ok" and was offered free broadband for the month.
Get a call back 10 mins later to say the reason order was cancelled was that my house couldn't get fibre. I mentioned the above and was told I'd have to be called back tomorrow, after 12:30 where the rep. would be in.
Quote "There is conflicting information as to whether you can receive fibre, BT seem to be taken orders for it even though your line is showing as not being capable of receiving fibre"
All people have been pleasant so far but it's been an absolute farce. I work from home so depend on internet. Quite frankly, a free month of broadband is not going to cut it!
Anyone else at all had a similar experience? If nothing is sorted out, I may have to consider other options.
Re: Nightmare Inititaion
19-03-2015 6:39 AM
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Wit that said when I check their own checker, it says I can't. I told them this while chatting but they insist the system their end is telling them that I can receive it!
Re: Nightmare Inititaion
19-03-2015 9:34 AM
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Hopefull PlusNET will report this foul on the supposed to be level playing field (no preferential treatment of one retail ISP over another) to Ofcom.
Hopefully one of the CRT guys will pick this up - expect a PM request for location details.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Nightmare Inititaion
19-03-2015 9:35 AM
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Was an old customer but now back, slightly older 😉
Will this mean my TCB won't track, nor will be £50 cashback?
Re: Nightmare Inititaion
19-03-2015 12:34 PM
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Re: Nightmare Inititaion
19-03-2015 1:34 PM
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Re: Nightmare Inititaion
19-03-2015 2:37 PM
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I'm having a similar issue, and got multiple people from different places saying different things!
What makes me laugh today is, all re-sellers including BT state Fibre is available to my address, yet the email I had from OpenReach Fibre team this morning state fibre wont be available until end of July!!!
Safe to say, BT as a business really are the worst, and given EE as a business sucks just as much, when they become 1, they will beat the likes of Yodel and a few others for the award of Most Useless Company ever!
Re: Nightmare Inititaion
19-03-2015 4:39 PM
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Looks to be sorted but have lost a days contracting so will look to get something back.
I've no problem with everyone I spoke with but the whole process has been shocking.
Re: Nightmare Inititaion
20-03-2015 12:36 PM
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