New contract not taken effect and stuck - product change in progress.

[#1]

Hi there,

My new contract (Service Notice #625460603) should have taken effect on 02/10/2023, but it hasn't gone though.  Please can someone take a look and give it a nudge.

Thank you

Mike

[#2 · Accepted solution]

Hi @flanzm 

Thanks for flagging and sorry for what had happened.

I've unstuck things now and manually applied the new contract.

Let me know if there are any further issues.