If you’ve signed up to one of our fixed price contracts and you’re still within your minimum term it will do exactly what you’d expect. Your broadband and line rental prices won't change during the minimum term of your contract. When your fixed price contract minimum term ends:
- Your broadband and line rental will increase to the then applicable out of contract price set out in our Price Guide at that time; and
- Your terms and conditions will include an annual CPI price change. This means we’ll increase the monthly price of your broadband and line rental by the annual percentage increase in the Consumer Price Index (CPI) published by the Office for National Statistics in April of that year. We’ll do this so that the price increase takes effect in June of each year, starting from the end of your minimum term.
When your fixed price contract minimum term is coming to an end, we'll send you an end of contract reminder and offer you an account review.