Well this is what the T & C s say...
9 Moving home
9.1. If you want to move your standard broadband, fibre broadband or Full Fibre broadband service during your minimum term you may have to pay a home move fee as set out in the Price Guide or enter a new agreement with us with a new minimum term.
9.2. If you have fibre broadband, but we can't provide it at your new home, you can move to our standard broadband service without penalty.
9.3. If you have full fibre broadband, but we can't provide it at your new home, you can move to our standard broadband or fibre broadband service without penalty if it is available in the area.
9.4. If we can't provide your current service(s) to your new UK address, you won't have to pay a fee to end your agreement early.
9.5. Other home move charges (such as fees for installing a new line) may also apply as set out in the Price Guide.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
