cancel
Showing results for 
Search instead for 
Did you mean: 

Moving to EE while in contract

poweredbyveg
Dabbler
Posts: 22
Thanks: 2
Registered: ‎14-07-2024

Moving to EE while in contract

I’m currently in contract for another 13 months with PN. I pay £39.99 for the 900mb service. I can get the same package with EE for £25.99 per month and a £150 gift card.
If I transfer to EE will I still be charged the early termination fee? I heard somewhere that as it’s within the ‘BT group’ you don’t get charged. Is this right?
My fee would be £479 or thereabouts.

Many thanks
Paul
4 REPLIES 4
Baldrick1
Moderator
Moderator
Posts: 14,186
Thanks: 7,133
Fixes: 466
Registered: ‎30-06-2016

Re: Moving to EE while in contract

@poweredbyveg 

Can you really? Their web site suggests that this is the monthly cost of their 74Mbps service.

The bottom line is that your options are to ask Plusnet  to  transfer your current contract, at the same price for the rest of your contract to EE, or you pay the early termination charges and start a new contract with EE.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

poweredbyveg
Dabbler
Posts: 22
Thanks: 2
Registered: ‎14-07-2024

Re: Moving to EE while in contract

The price is on MoneySupermarket. Why would I ask EE to take over my connection at the same cost I pay to PN? It’s still more expensive than EE.
Townman
Superuser
Superuser
Posts: 28,686
Thanks: 12,896
Fixes: 240
Registered: ‎22-08-2007

Re: Moving to EE while in contract

You entered into a fixed term contract, at a known price, with enjoined increases and exit terms.  Why do you think you should be released without penalty to get service from elsewhere before the contract has concluded?

EE was offering to pay ETCs up £300 recently.  Such might be the most you can reasonably expect.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Protech
Seasoned Pro
Posts: 309
Thanks: 200
Fixes: 7
Registered: ‎26-09-2017

Re: Moving to EE while in contract

EE won't cover ETCs from BT group transfers.

https://ee.co.uk/help/broadband/getting-started/early-cancellation-credit#article-heading-4
When you're not eligible
If you cancel EE Broadband within 14 days of activation
If you don’t send your final bill within 4 months
If you’ve won EE Broadband or TV in a competition, unless the competition terms say EE Switch applies
If you're a BT Group employee
If the termination charges are from BT, EE, Plusnet, or business broadband
You can check out but you can never leave ( easily)