Moving home

[#1]

Hi,
I will moving home and need to transfer my service to my new address.
I’ve tried on the call waiting for over 30 minutes.
So apart from calling them, is there any other way to contact them?
If the service is unavailable, why not to say so, and avoid waste people time?

Carlos

[#2]

Moderator's note(s):

Thread moved from General Chat to My Account/Billing.

[#3]

Hi @Carlosw1022,
 

Thanks for visiting the Plusnet Community

I am sorry you were unable to get through to our team the other day. Setting up to move your services to a new address will require calling our moving team. You can contact them on 0800 587 1952. Our help page has more information on the home move process.

Alex

[#4]

I’ve tried calling the number contact them, but it’s waiting on the call about over 30 minutes still no body answer me.
So have you got any other way to contact you guys please?

[#5]

@Carlosw1022 We do only offer the option to contact the home move team by phone currently. I do appreciate waiting in a call queue can be unpleasant and I am sorry you were unable to get through after waiting 30 minutes previously. It is not always that busy though, for example you should get through in about 10 minutes right now. 

Alex