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Moving home help

TwoEchoOne
Interested
Posts: 1
Registered: ‎17-09-2021

Moving home help

I know there's a phone number to call when moving home but as I'm profoundly deaf I'm hoping someone might be able to help me with moving my broadband to my new home? I'm happy with the service I get and I'd like to keep it and I'm fine with having to commit to a new contract if necessary. I just don't want to have to use Type Talk to make a call as it's very awkward.

 

2 REPLIES 2
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,911
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: Moving home help

Thanks for your post @TwoEchoOne and welcome to our Community Forums.

Appreciate the situation, I've passed this onto our house moves team to see if this is something we can do for you online. 

I'll let you know as soon as I know more.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,911
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: Moving home help

Hi @TwoEchoOne

We've raised a support ticket on your account you can view and reply to by going Here.

I hope this helps. Smiley

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet