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Moving home help

TwoEchoOne
Newbie
Posts: 1
Registered: ‎17-09-2021

Moving home help

I know there's a phone number to call when moving home but as I'm profoundly deaf I'm hoping someone might be able to help me with moving my broadband to my new home? I'm happy with the service I get and I'd like to keep it and I'm fine with having to commit to a new contract if necessary. I just don't want to have to use Type Talk to make a call as it's very awkward.

 

2 REPLIES 2
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,052
Thanks: 9,698
Fixes: 1,529
Registered: ‎21-04-2017

Re: Moving home help

Thanks for your post @TwoEchoOne and welcome to our Community Forums.

Appreciate the situation, I've passed this onto our house moves team to see if this is something we can do for you online. 

I'll let you know as soon as I know more.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,052
Thanks: 9,698
Fixes: 1,529
Registered: ‎21-04-2017

Re: Moving home help

Hi @TwoEchoOne

We've raised a support ticket on your account you can view and reply to by going Here.

I hope this helps. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet