Hello forgive me for late reply I am confused in July 2026 I received an email from Plusnet about moving to ee and not yet had any follow-up email messages from either Plusnet or ee regarding this move I copy paste the email text here...
REMINDER: We're moving your broadband and phone services
Plusnet 28 July 2026
to me
If you can't view this email, click here
plusnet
WE ARE MOVING YOUR SERVICES
Your Plusnet broadband and home phone service will stop working after the national Digital Switchover. To keep you connected and to allow you to keep a home phone, we're moving your broadband and home phone over to EE. As we are both part of the same family, we know you'll be looked after.
Why we're moving you to EE
EE are the fastest growing broadband network, and they can give you a combined broadband and Digital Home Phone service allowing you to continue to make and receive calls over your broadband connection. You'll get smoother calls and reliable broadband all for the same value you have today.
Don't use a home phone? Stay with Plusnet.
If like many you don't use your home phone, you can stay with Plusnet by switching to a broadband only package.
If we haven't heard from you about remaining with Plusnet, we'll begin moving your broadband and home phone to EE.
Your move to EE
What's staying the same?
Your broadband speed You'll have the same speed as you have today.
Your home phone number You'll keep the same number and you can even use the same home phone - you'll just need to plug it into your new EE Hub after the
Your home phone number You'll keep the same number and you can even use the same home phone - you'll just need to plug it into your new EE Hub after the switchover is all done.
The price you pay Pay the same as you do today with Plusnet. If you have a refer a friend discount please read our FAQs for more information.
Your contract length There will be no change to your current contract length.
Your service World-class EE Guides offer all the expertise and advice you could ever need.
What's changing?
Your broadband hub You'll be sent a new EE broadband hub which will come with a new WiFi name. You will need to connect this to ensure you don't lose your broadband service. EE will be in touch with further instructions, help and guidance about this.
Your Terms and Conditions Head to ee.co.uk/home-terms and view Version A.
Your Direct Debit Your Direct Debit will continue, your reference number will change. You can find out more about your direct debit below.
The name of your
The name of your package You'll have a new package name and account number which you'll receive on your welcome email and first bill.
Plusnet Protect Plusnet Protect will be replaced by EE's Cyber Security product. If you have Plusnet Protect as an add-on, EE will send you an email after your switchover to guide you through set up - you can find out more information about these changes in our FAQs.
You'll have access to the EE app You'll be able to manage your account via the EE app. We'll be back in touch after your switch with how to set this up.
Your communication will come from EE We'll transfer your existing Plusnet marketing
Your communication will come from EE We'll transfer your existing Plusnet marketing preferences across to your EE account. If you want to adjust those preferences, you'll need to log in to your Plusnet online account before your switchover date to change them.
What happens next?
If we haven't heard from you about remaining with Plusnet on a broadband only service, we'll begin moving your broadband and home phone to EE. You will receive communications from EE in the coming weeks.
EE will send you an email to confirm your switchover date
You'll receive a new EE broadband hub - it's important you
You're live with EE. Then you'll be ready to set up your new
What happens next?
If we haven't heard from you about remaining with Plusnet on a broadband only service, we'll begin moving your broadband and home phone to EE. You will receive communications from EE in the coming weeks.
EE will send you an email to confirm your switchover date and when your new direct debit has been set up. You can find out more about your direct debit below.
You'll receive a new EE broadband hub - it's important you don't plug this in until your new EE broadband is live. We'll let you know when the switch is complete.
You're live with EE. Then you'll be ready to set up your new broadband hub. Simply plug your home phone into the broadband hub and you can make and receive calls as usual.
Find out more
Broadband only with Plusnet
If like many you don't use your home phone, we'd love you to stay with Plusnet. You can choose to stay with us by moving to a broadband only service within the next 30 days. To switch to a broadband only service you can log in to your online account and take a new deal.
Need some help?
If you're not sure which option is best for you, give us a call and we'll help you make the right choice based on your needs. Contact us on 0800 011 3146.
You can also find more helpful information about your move to EE in our FAQs.
See our FAQs
Healthcare devices, medical pendants or security systems
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Healthcare devices, medical pendants or security systems
If you have a healthcare device, medical pendant or security system connected to your phone line, please speak to your equipment supplier before switching your service. If you've got any concerns, please get in touch and we'll advise what you need to do.
Direct Debit
Direct Debit information
The good news is that you don't have to do anything and this change won't affect your service you receive in any way. The only change you will notice is that EE will collect your direct debits instead of Plusnet, and therefore EE will appear on you bank/building society statement. EE will notify you at least 5 working days before the change.
There's no need for you to complete a new Direct Debit instruction as details of the change will
Direct Debit
Direct Debit information
The good news is that you don't have to do anything and this change won't affect your service you receive in any way. The only change you will notice is that EE will collect your direct debits instead of Plusnet, and therefore EE will appear on you bank/building society statement. EE will notify you at least 5 working days before the change.
There's no need for you to complete a new Direct Debit instruction, as details of the change will have been supplied to your bank. You may also see a comment on your bank statement advising you of the final payment under the old name details and first payment under the new details. You'll continue to enjoy the benefits of the Direct Debit guarantee as detailed below.
The Direct Debit Guarantee
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
If there are any changes to the amount, date or frequency of your Direct Debit EE Ltd will notify you 5 working days in advance of your account being debited or as otherwise agreed. If you request EE Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by EE Ltd or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society - if you receive a refund you are not entitled to, you must pay it back when EE Ltd asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
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Moderator's note by Mike (Mav): Thread title edited to reflect issue.
Moderator's note(s):
Thread moved from Introductions to My Account/Billing.
