Monthly cost has gone up just as new 18 month contract starts
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Monthly cost has gone up just as new 18 month contract starts
3 weeks ago - last edited 3 weeks ago by Mav
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Hi
I thought I'd posted this yesterday, but, alas, obviously didn't hit the button 😞
So we've just renewed with Plusnet for line rental / ADSL broadband, for another 18 months, having been very happy with the service for the previous 18 month contract.
Having renewed last week, with the new contract starting yesterday, November 18, I'd received an email on November 12 saying, in part: -
From 18/11/2024, your monthly subscription will be £19.99 per month (increases 31 March each year) and is subject to a 18 months minimum term.
However, instead of that, I received an invoice - #00005276112-046 - yesterday - November 18 - for £24.14
So, apart from being nearly £4 more than our previous price of £20.15, it's now more than £4.00 more than our new 18-month price.
I did check the Plusnet Member Center : -
https://www.plus.net/member-centre/offers-and-upgrades/choose-broadband
which does confirm the £19.99 monthly price
Any idea what I'm doing wrong ?
Thanks in advance, Dave
Re: Monthly cost has gone up just as new 18 month contract starts
3 weeks ago
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@david_hay Your best option is to call PN in the morning.
Re: Monthly cost has gone up just as new 18 month contract starts
3 weeks ago
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Potentially it's the PN billing system. The bill is generated in advance of of the actual payment. Any contract change may not have been caught before the bill so it states what it believes is the correct amount.
You can check the detail in your Members page on PN.
Brian
Re: Monthly cost has gone up just as new 18 month contract starts
3 weeks ago - last edited 3 weeks ago
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Thanks @bmc alas, no change 😞
Looking at https://www.plus.net/member-centre/billing-payments it's still showing the same amount of £24.14 for the November bill, and, perhaps worse, the December bill.
Will need to call them on Monday 😞 as per @jab1 suggestion
Thanks for your help, why can't life be simples 🙂
Re: Monthly cost has gone up just as new 18 month contract starts
3 weeks ago
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OK, called Plusnet - https://www.plus.net/contact-us/ - hadn't realised that it's a 7-day customer service operation
They explained that, in part, it's a glitch due to the fact that my contract renewed on the biling date - I guess two transacations on the same day confused things 🙂
Anyhow, it should be sorted in the December bill - which wil be £19.99 less the overcharge in November - and then the January bill should be £19.99 ( plus calls, if any ) as per the new contract.
We shall see 🙂
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