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End of contract

Megawrecker
Hooked
Posts: 5
Registered: ‎19-09-2024

End of contract

Who cancels DD? Plusnet or account holder
8 REPLIES 8
198kHz
Seasoned Hero
Posts: 5,756
Thanks: 2,817
Fixes: 41
Registered: ‎30-07-2008

Re: End of contract

Account holder, but wait until final bill is paid, and there are no charges or refunds pending.

A complex system that does not work is invariably found to have evolved from a simpler system that worked just fine
Zen SOGEA 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)
jab1
Legend
Posts: 19,205
Thanks: 6,311
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Registered: ‎24-02-2012

Re: End of contract

Account holder.

@198kHz  Snap! 😄

John
198kHz
Seasoned Hero
Posts: 5,756
Thanks: 2,817
Fixes: 41
Registered: ‎30-07-2008

Re: End of contract

🙂

A complex system that does not work is invariably found to have evolved from a simpler system that worked just fine
Zen SOGEA 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)
Townman
Superuser
Superuser
Posts: 24,027
Thanks: 10,203
Fixes: 176
Registered: ‎22-08-2007

Re: End of contract

If a DD mandate is not used for some extended duration, then bank will cancel it regardless.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Legend
Posts: 19,205
Thanks: 6,311
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Registered: ‎24-02-2012

Re: End of contract

12 months - in the case of Natwest, anyway.

John
jgb
Champion
Posts: 890
Thanks: 572
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Registered: ‎01-08-2007

Re: End of contract

I left Plusnet at the beginning of July. About three weeks later my final bill arrived (a refund) and that money appeared back in my account a few days later via my direct debit. I was keeping an eye on my account to see when Plusnet finally closed it down (as it still said account closing) and noted that, about two months further on, a message appeared on it to say I no longer had a payment method specified, i.e. my direct debit was no longer active. I had not shut it down but when i checked with my bank it was no longer showing. I assume that it must have been Plusnet via their bank that had closed it.

My account still shows as closing (about four months after my final bill was refunded) and while some pages are no longer available but I can still get the home page, the bills and payments page (still showing my last bill as a refund) and the referrals page! I also had a ticket recently asking me to review my contact requirements!

Do Plusnet ever finally shut an account down?

jab1
Legend
Posts: 19,205
Thanks: 6,311
Fixes: 290
Registered: ‎24-02-2012

Re: End of contract

@jgb AFAIK, only you (as the bank account holder) or your bank, as mentioned up thread,  can close a DD, but ICBW.

John
jgb
Champion
Posts: 890
Thanks: 572
Fixes: 22
Registered: ‎01-08-2007

Re: End of contract

@jab1 That was my opinion too and in the past I have always closed direct debits when I have finished with them. I know that my bank closes then if unused for more than 12 or13 months (to allow for annual ones), but this one was closed after three months or so. As I said I checked with the bank and it is defintely no longer there in the list and Plusnet have said I do not have a valid payment method (which of course I do not need!). Possibly another vagary in Plusnet's amazing billing machine!