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Mobile refund not recieved

lrutherford19
Hooked
Posts: 7
Registered: ‎07-05-2017

Mobile refund not recieved

Hi I cancelled my mobile contract by requesting a PUK on 28 Feb - from speaking with the Plusnet support staff the remaining credit on my account (around £9) should have been refunded.  I've not yet had that refund, can somebody at Plusnet please action this refund?

 

Regards

3 REPLIES 3
Baldrick1
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Registered: ‎30-06-2016

Re: Mobile refund not recieved

@lrutherford19 

Do you mean PUK code? As far as I am aware a PUK is used to unlock a network locked phone. PAC and STAC being the cancellation codes.

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lrutherford19
Hooked
Posts: 7
Registered: ‎07-05-2017

Re: Mobile refund not recieved

Yes, I mean PUK code... I transferred my number to another provider, hence no longer having the service with PlusNet.  I did speak to the support people before requesting the PUK code.

lrutherford19
Hooked
Posts: 7
Registered: ‎07-05-2017

Re: Mobile refund not recieved

Sorry, yes I meant PAC.. not PUK (typo!)