Mobile refund not recieved

[#1]

Hi I cancelled my mobile contract by requesting a PUK on 28 Feb - from speaking with the Plusnet support staff the remaining credit on my account (around £9) should have been refunded.  I've not yet had that refund, can somebody at Plusnet please action this refund?

Regards

[#2]

@lrutherford19 

Do you mean PUK code? As far as I am aware a PUK is used to unlock a network locked phone. PAC and STAC being the cancellation codes.

[#3]

Yes, I mean PUK code... I transferred my number to another provider, hence no longer having the service with PlusNet.  I did speak to the support people before requesting the PUK code.

[#4]

Sorry, yes I meant PAC.. not PUK (typo!)