Mixed Messages On Full Fibre Availability

[#1]

Hi I wondered if anyone on staff could help, I got an email this morning from Openreach stating that my area was able to get Full Fibre, when I went to my members centre to see what was available there was no Full Fibre options, I checked other places like Zen and Talk Talk etc they came back as available and gave up to 900Mb, when I go to BT's Availability checker it comes back as no FTTP available, Yet I got a text less than an hour ago from EE (I'm with them for mobile phone) stating Full Fibre was available with a link to offers, I'm guessing maybe some kind of database error at Openreach or something is there any way to get that rectified so I know one way or another if indeed Full Fibre is available, thanks.

[#2]

@Terranova667  is there any chance that  https://cityfibre.com/  can also supply FTTP at your address ?

- as that might explain why Zen and TalkTalk availability checkers show FTTP when the BT checker doesn't.

.

[#3]

@outcast hi no they don't provided anything in my area so it's not that.

[#4]

@Terranova667 what does  Openreach "Our Full Fibre Broadband Build Plans"  show for your address ?

.

[#5]

Moderators Note

This topic has been moved from Full Fibre to My Account / Billing

[#6]

@Terranova667 

All ISP's use the same Checker to see what's available at an address. I can't understand why some are saying yes and some no.

I assume you used the following Checker.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Use the Address version, enter your post code and select your addres from the drop down list. Make sure this is the same address PN have for you. If it still says no, then check neighbouring properties.

Brian

[#7]

 @bmc Yes that is the BT checker i used that came back as not available for my address as well as the neighbours, it's why i think it could be a Database error on their part, but I don't know why Zen, Talk Talk and EE etc are showing available with offers of 900+Mbps and Plusnet and the BTW checker is not showing anything, something is off somewhere.

@outcast That is where I got the Openreach email from that said it was Available it shows up to 1600Mbps for my address.

[#8]

@Terranova667 Some ISPs are quicker at updating their availability checkers/databases than others, and BTw can be very slow - although when my area was enabled, it only took them a couple of days - lightening fast.

[#9]

@Terranova667 

I'd give it a couple of days to see if the Checker has been updated.

Have you checked the Address held by PN for you is correct and mates that shown in the Checker?

If nothing happens in a couple of days you could try phoning the PlusNet Customer Options Team on 0800 013 2632 to seee what they say.

Brian

[#10]

@bmc Everything is correct and matches the address in the checker,

Thanks for the replies, I will give it a couple of days see if  the BTw checker updates.