Missing Account Credit

[#1]

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@Chris_S wrote:

Thanks for your feedback @jab1 

I'd still recommend @smurfster contact's a guide so that they can get access to the account and give them more information.

Chris S

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Hi @Chris_S ,

Reading the thread history, it is clear that the OP has been through that loop and in this space needs the enhanced help of forum team members, not signing posting to where they have already been.  This case was in flight for a more in depth review with the previous forum support team.

Your response hints at the possibility that you do not have access to essential Plusnet business / CRM systems to deliver the role here in the same manner it has always been delivered previously.  Is that a fair reflection?

@James_B - for your radar.

[#2]

Although we don't have access to Plusnet systems @Townman I can pass details on to a manager to arrange a call back.

Chris S

[#3]

Hey folks, my greatest concern now as per DM sent (with required details) , is just how long the call recording will exist for. Its been nearly two months. 

Im actually unsure what a callback from a manager/supervisor will achieve to be honest as Im only going to repeat myself but nevertheless happy to take  the call.

The recording needs reviewing (13/8 - 11:35 onwards from my mobile ending 5959 as provided via DM) - and if the EE lady and her manager who dealt with me (up in Scotland where calls were bursting I guess) , were in the wrong then of course that not my issue.

Cheers

Steve

[#4]

Hi @smurfster 

After listening to the call, a manager has confirmed that you were offered a credit.

I'll send another PM over to you with the exact details of that call, so keep an eye out for a new message in your Plusnet community inbox.

Chris S

[#5]

Many thanks folks. Appreciated as I know this is not standard, and they probably put their EE hats on 😉