Missed Pure Card activation deadline - goodwill request

[#1]

I switched to plusnet in May 2026 and received the gift card in post dated 1st June. I did not read the letter at that time. Today when I checked the letter, I found out that it had to be activated within 3 months. I tried but couldn't and I already checked with the card provider and their system is locked.
Can I please request a forum moderator to check my broadband account to see if they can reissue the reward or credit the value directly to your upcoming broadband bills as a gesture of goodwill.
Many thanks.
My details are
Username - <Removed>
Plusnet account number. <Removed>

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

[#2]

---

@Asoodan wrote:

Can I please request a forum moderator to check my broadband account to see if they can reissue the reward or credit the value directly to your upcoming broadband bills as a gesture of goodwill.

---

As explained in the Forum rules we Moderators are community members who have volunteered for the task. WE are not Plusnet staff.

I'm afraid that you will have to wait to see if a member of the Plusnet Help Team come along and pick up this post or alternatively you ring Plusnet.

[#3 · Accepted solution]

Hi @Asoodan,

Welcome to the Community!

We're not able to reissue these cards, as this isn't something we would have access to. The only team who can do this would be the Blackhawk team on 0344 800 6435, though they may not be able to, if the card has been sent as expected.

Rach