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Member centre not loading

x47c
Grafter
Posts: 881
Thanks: 3
Registered: ‎14-08-2009

Member centre not loading

All I get is the banner "welcome Back" and underneath a rotating disc saying 'Still loading'

Except it never does......

 

Is it down?

14 REPLIES 14
jab1
Aspiring Legend
Posts: 13,487
Thanks: 4,235
Fixes: 181
Registered: ‎24-02-2012

Re: Member centre not loading

Possibly - I get the same.

John
Starb7
Dabbler
Posts: 11
Registered: ‎08-01-2015

Re: Member centre not loading

Yep, down for me too!

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,542
Thanks: 4,424
Fixes: 283
Registered: ‎04-04-2007

Re: Member centre not loading

Yes, it's down (ref: IMT-7706).

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

x47c
Grafter
Posts: 881
Thanks: 3
Registered: ‎14-08-2009

Re: Member centre not loading

Thanks for the confirmation everyone that it is not just me!

mort7890
Pro
Posts: 561
Thanks: 91
Fixes: 4
Registered: ‎28-06-2007

Re: Member centre not loading

What are the issues with logging in and is it linkedto a problem with the accounting system please. Will the answer be on the "Horizon" soon.

jab1
Aspiring Legend
Posts: 13,487
Thanks: 4,235
Fixes: 181
Registered: ‎24-02-2012

Re: Member centre not loading

I don't know what they were, @mort7890 , but they appear to be resolved - for me at least.

John
mort7890
Pro
Posts: 561
Thanks: 91
Fixes: 4
Registered: ‎28-06-2007

Re: Member centre not loading

Hi @jab1 

Just tried again and yes got in only to be informed that  payment cannot be taken  and  my contract is for 24 months from 2017 to 2019 for broadband and line rental  and all other products are on a month  by month basis, the prices are also wrong. Just wondered if the accounting  system has employed  someone new from an old system. 

jab1
Aspiring Legend
Posts: 13,487
Thanks: 4,235
Fixes: 181
Registered: ‎24-02-2012

Re: Member centre not loading

I have no idea, @mort7890 - I don't work for PN, not even a customer any more, but just saw the original post and confirmed that was the case. Tried later, just to see if I could log in and I could, but as I'm on an email -only account now, there is no actual account data there.

John
mort7890
Pro
Posts: 561
Thanks: 91
Fixes: 4
Registered: ‎28-06-2007

Re: Member centre not loading

Sorry @jab1  should have included @bobpullen into my query

mort7890
Pro
Posts: 561
Thanks: 91
Fixes: 4
Registered: ‎28-06-2007

Re: Member centre not loading

Also @Gandalf as Anoush seems to be able to get these problems sorted 

RealAleMadrid
Aspiring Hero
Posts: 2,293
Thanks: 1,051
Fixes: 46
Registered: ‎07-07-2009

Re: Member centre not loading

@mort7890  My bill was issued today and since I have just re-contracted a couple of days ago wanted to check it. Had the problem of not being able to log in but that was fixed a couple of hours later. 

Bill looks OK, in fact I don't recall any billing problems in many years with Plusnet, unfortunately others have not been so lucky.🙄

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,122
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Registered: ‎21-04-2017

Re: Member centre not loading

Hi @mort7890

From what I can see your new contract hasn't gone through yet, it should take effect from your next billing date. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
mort7890
Pro
Posts: 561
Thanks: 91
Fixes: 4
Registered: ‎28-06-2007

Re: Member centre not loading

Hi @Gandalf 

Got into my account on the portal at long last thankyou.

Regarding contract  what you say does not appear correct to me, shown on the portal it was changed on the 7th  February. However my bill is due in 4 days so I will wait and see and update you accordingly.

Regards

Jack

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,122
Thanks: 9,753
Fixes: 1,537
Registered: ‎21-04-2017

Re: Member centre not loading

Hi Jack,

That's likely due to the attempt we made at re-contracting on the 7th. 

The changes are looking OK to take effect from your next bill, but let me know how it goes.

Cheers

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet