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Mastercard Not Received

chrisj1602
Newbie
Posts: 1
Registered: Wednesday

Mastercard Not Received

Wednesday

Hi,

The offer I selected included a £140 Mastercard and I have not received this.

My broadband was activated on the 10th June and I understand the card can take up to 10 working days so it is now overdue.

Can anyone help?
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dvorak
Moderator
Moderator
Posts: 30,449
Thanks: 6,951
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Registered: ‎11-01-2008

Re: Mastercard Not Received

Wednesday


Moderators Note


This topic has been moved from Broadband to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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MisterW
Superuser
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Posts: 19,598
Thanks: 8,647
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Registered: ‎30-07-2007

Re: Mastercard Not Received

yesterday

@chrisj1602 you should get an email within 10 days to claim the card

The full FAQ is here https://www.plus.net/help/my-account/reward-cards-and-cashback/

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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Rach_H
Plusnet Help Team
Plusnet Help Team
Posts: 88
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Registered: ‎17-12-2024

Re: Mastercard Not Received

yesterday

Hi @chrisj1602,

Welcome to the Community!

I'm not sure why this hasn't been sent, so I've escalated this for you, and I will let you know when I hear back.

Rach

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