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Posts: 17
Thanks: 1
Registered: ‎09-05-2016


I have been with Plusnet for many years and my contract ends in November, it will be interesting to see how much more I will have to pay.I had a Virgin rep knock on my door two weeks ago offering me a much cheaper deal, I hope being a loyal customer will have some bearing in November

Posts: 22,977
Thanks: 9,578
Fixes: 159
Registered: ‎22-08-2007

Re: Loyalty

You will pay the full price as advised (plus the annual price increases) when you signed the minimum term discounted price contract.  You can though if you wish seek a better deal with a new fix duration contract up to a month before the fix term ends.

Contact Customer Options Team (aka COTS)

COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.

Direct dial numbers

  • 0800 013 2632(from within the UK)
  • +44 330 123 9197 (from abroad)
  • Available...
    • 8am - 8pm Monday to Friday
    • 9am - 7pm Saturday
    • 9am - 6pm Sunday


Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.