Logging in to plusnet

[#1]

Hi, can anyone tell me why I’ve not been able to log in to plusnet since well before Christmas. I can’t even do a change password in case that’s what’s wrong as it just says restart page and try again. I’m getting very frustrated now as I’d like to see when my contract is finishing and also to look at my past bills.
Any help would be gratefully received

[#2]

When you say 'unable to login to Plusnet' do you mean you cannot log in to the Member Centre? What errors (if any) are reported?

[#3]

@laraineq 

A few ideas -

• are you able to try using a different web browser ?
• perhaps attempt to log in while in browser "incognito" or "private window" mode ?
• have you selected the correct "Provider" from the drop-down list ?
• the password is case sensitive - so use the 'Show' to reveal the hidden text while entering
• if you are 'pasting' the username or password entries, ensure there are no stray spaces before or after

Just in case it is easier to use direct links rather than navigating from Plusnet's home page, try these -

• https://www.plus.net/member-centre/login 
• https://www.plus.net/member-centre/account 
• https://www.plus.net/member-centre/billing-payments 
• https://www.plus.net/member-centre/forgot-password/ 

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[#4]

@laraineq 

It might be worth checking if you have any Ad-Blocker software installed, usually part of your web browser. If so, try turning it off.

I use Firefox, (on Linux Mint OS), with Malwarebytes add-on and there are a number of different sites that I can no longer log in to without deactivating at least part of it.

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[#5]

Thank you for the suggestion, I’ve tried a different search engine snd it worked 👍🏻

[#6]

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@laraineq wrote:
I’ve tried a different search engine snd it worked 👍🏻

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Don't quite see how changing a 'search engine' helps, but if you've sorted it - good.

[#7]

@laraineq 

To help the next person with your problem reading this, what were you using that wasn't working, and what now does work ?

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[#8]

@jab1 

I assumed that @laraineq wrote "search engine", when they meant web browser - in the same way that some people on here confusingly refer to their broadband connection as "WiFi"?

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[#9]

@Mr_Paul - conceivably, as I have noted before, but who knows?

[#10]

I was using safari and couldn’t get on but tried google and managed to sign in 👍🏻