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Line Rental Saver

dsg
Newbie
Posts: 2
Registered: ‎02-06-2019

Line Rental Saver

Hi,

Recently renewed my contract with Plusnet and was told I could extend the line rental saver to continue the discount but whenever I try all I see is the attached error.

@PlusNetCustomer How do I renew my line saver?

 

Thanks

 

 

4 REPLIES 4
Plusnet Help Team
Plusnet Help Team
Posts: 523
Thanks: 73
Fixes: 25
Registered: ‎06-08-2018

Re: Line Rental Saver

Hello @dsg I am sorry to hear you are having difficulties renewing your Line Rental Saver via your members portal.

 

Are you able to showcase the error message you are receiving as a screenshot, so we can have a further look into this?

 

Alternatively, our Customer Services Team can renew your Line Rental Saver for you, you can call them on 0800 432 0200, the lines are open everyday from 7.30am-10pm.

 

Kind regards,

 

- Wakas

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team
Moderator
Moderator
Posts: 20,714
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Registered: ‎11-01-2008

Re: Line Rental Saver


Moderators Note


This topic has been moved from Home Phone to My Account / Billing

Customer / Moderator
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If it fixed it click 'This fixed my problem'
dsg
Newbie
Posts: 2
Registered: ‎02-06-2019

Re: Line Rental Saver

A screen grab was attached to the original message  Smiley

Plusnet Help Team
Plusnet Help Team
Posts: 12,862
Thanks: 3,987
Fixes: 638
Registered: ‎21-04-2017

Re: Line Rental Saver

Thanks for the heads up.

Sorry if I'm missing something, it looks like you've already renewed your line rental saver not long ago as per this service notice and the screenshot you've provided advises it is due to expire next year.

Let us know if you have any further queries.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team