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Line Rental Saver

dsg
Browser
Posts: 2
Registered: ‎02-06-2019

Line Rental Saver

Hi,

Recently renewed my contract with Plusnet and was told I could extend the line rental saver to continue the discount but whenever I try all I see is the attached error.

@PlusNetCustomer How do I renew my line saver?

 

Thanks

 

 

4 REPLIES 4
Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Line Rental Saver

Hello @dsg I am sorry to hear you are having difficulties renewing your Line Rental Saver via your members portal.

 

Are you able to showcase the error message you are receiving as a screenshot, so we can have a further look into this?

 

Alternatively, our Customer Services Team can renew your Line Rental Saver for you, you can call them on 0800 432 0200, the lines are open everyday from 7.30am-10pm.

 

Kind regards,

 

- Wakas

dvorak
Moderator
Moderator
Posts: 28,520
Thanks: 6,306
Fixes: 1,459
Registered: ‎11-01-2008

Re: Line Rental Saver


Moderators Note


This topic has been moved from Home Phone to My Account / Billing

Customer / Moderator
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If it fixed it click 'This fixed my problem'
dsg
Browser
Posts: 2
Registered: ‎02-06-2019

Re: Line Rental Saver

A screen grab was attached to the original message  Smiley

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Re: Line Rental Saver

Thanks for the heads up.

Sorry if I'm missing something, it looks like you've already renewed your line rental saver not long ago as per this service notice and the screenshot you've provided advises it is due to expire next year.

Let us know if you have any further queries.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet