Leaving PlusNet for Zen

CJT-80 · ‎14-11-2017

Thanks for the link, I have requested the collection of both the old router's (we still had a Hub1) from Royal Mail.

On a side note does access to the member centre cease when you leave PN?

Kind Regards,

CJT

Townman · ‎22-08-2007

At sometime after the final bill is produced it does.

My business account which closed in April is still accessible. My business account which closed years ago is not.

Why do you want to access the member centre after you’ve closed the account?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

HPsauce · ‎02-02-2008

My ADSL-only account that closed in February is still accessible. It shows the final bill and payment (a refund) in March as well as earlier bills/payments.

My BT landline account, which closed soon after, is also and similarly accessible

greygit1 · ‎26-06-2023

Does the link also provide the printer?

(I've not had a printer for over a decade).

Townman · ‎22-08-2007

If you had looked at the link (and the further guidance therefrom), you will have found that you do not need a printer. You can get the package collected (or take it to the post office) and they will deal with the chore of printing the label.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Anunnaki · ‎15-06-2024

@CJT-80 wrote:

On a side note does access to the member centre cease when you leave PN?

@CJT-80 ,

I used to manage a relatives account, they fully left Plusnet this time last year but I can still log in to their "Member Centre".

With the broadband, phone and email removed, about all you can do is view the last bills, and change contact details

What were you hoping to do in the "Member Centre" after you've moved to Zen ?

.