Leaving PlusNet but keep e-mail account and landline number
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Leaving PlusNet but keep e-mail account and landline number
26-07-2020 6:03 PM
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I'm an existing PlusNet customer (ADSL copper broadband and landline phone), but am now looking to leave as we have Ultrafast broadband in our area. I have signed up with Sipgate basic and currently have a temporary VOIP phone number with them. I would also like to retain my PlusNet email mailboxes after the migration.
I'm a little confused in what order I should do everything! I don't actually have the ultrafast connection up and running yet, so obviously that will be first. I then need to port my existing landline number from PlusNet to Sipgate (initiated by Sipgate, I believe), let PlusNet know I'd like to keep an e-mail-only account, and finally cease my PlusNet broadband/phone services and stop paying for them. What would be the best way to proceed?
Re: Leaving PlusNet but keep e-mail account and landline number
26-07-2020 8:27 PM
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It is possible to keep email and details are somewhere on this site of what to do
Re: Leaving PlusNet but keep e-mail account and landline number
26-07-2020 8:56 PM
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Thanks - had found that thread.
I was after advice on what *order* to do things in really, i.e. ask Sipgate to port phone number, ask PlusNet to go to e-mail-only account, ask PlusNet to cease landline/ADSL service etc.
Re: Leaving PlusNet but keep e-mail account and landline number
26-07-2020 8:59 PM
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I think sipgate once you complete the order will port your number ansd cease plusnet but in the meantime ask plusnet to change to email account only. Best of luck
Re: Leaving PlusNet but keep e-mail account and landline number
27-07-2020 10:28 AM
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Moderators Note
This topic has been moved from Home Phone to My Account / Billing
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