Just received an email from plusnet saying they tried to take payment for latest bill today - Saturday 6th June and its failed, so now on restricted service..
There's money in the account, everything is normal, the bank says payments won't be made on weekends or bank holidays, but will go out on next working day - Monday 8th.
Plusnet must realise this, yet have chosen to adopt this approach. The phone line is for my 84 year old mother and her fall alarm and emergency contact alarm runs through this phone line.
Earlier this year, she lost her phone line for a month, due to cable theft in her area. Plusnet did nothing, no help etc, yet still took full payment. And here we are, bank payment not going through - as its a weekend - and we've had a snotty email & put on restricted service ( which I've now removed). How was a vulnerable 84 year old supposed to deal with this ?
Contract up for renewal in July, will definitely move on, Plusnets customer service has fallen from what it used to be.
