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Landline and Broadband increase after 18 months instead of 28

rearthur123
Newbie
Posts: 1
Registered: ‎06-04-2020

Landline and Broadband increase after 18 months instead of 28

I had signed onto plusnet in July 2018 with the promise that my fees would remain at 23.99 a month for 28 months.

 

The price increase from 23.99 to 35.98 a month is steep and there has been no letter or email informing me of this change or else I would've called earlier to inform them that this was not agreed. 

 

Now the phone line is down and the instant chat is down so I am having to inform of my issue here. It would be great if I could get a quick response and this can be resolved quickly.

2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 27,033
Thanks: 5,359
Fixes: 1,343
Registered: ‎11-01-2008

Re: Landline and Broadband increase after 18 months instead of 28


Moderators Note


This topic has been moved from ADSL Broadband to My Account / Billing

Customer / Moderator
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If it fixed it click 'This fixed my problem'
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,168
Thanks: 7,618
Fixes: 1,286
Registered: ‎21-04-2017

Re: Landline and Broadband increase after 18 months instead of 28

Thanks for your post @rearthur123 and apologies for the delayed response. I've looked into this for you and I've added a reply onto a support ticket you can view and respond to by going Here which I hope helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team