cancel
Showing results for 
Search instead for 
Did you mean: 

Landline and Broadband increase after 18 months instead of 28

rearthur123
Newbie
Posts: 1
Registered: ‎06-04-2020

Landline and Broadband increase after 18 months instead of 28

I had signed onto plusnet in July 2018 with the promise that my fees would remain at 23.99 a month for 28 months.

 

The price increase from 23.99 to 35.98 a month is steep and there has been no letter or email informing me of this change or else I would've called earlier to inform them that this was not agreed. 

 

Now the phone line is down and the instant chat is down so I am having to inform of my issue here. It would be great if I could get a quick response and this can be resolved quickly.

2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 28,621
Thanks: 6,352
Fixes: 1,461
Registered: ‎11-01-2008

Re: Landline and Broadband increase after 18 months instead of 28


Moderators Note


This topic has been moved from ADSL Broadband to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,054
Thanks: 9,701
Fixes: 1,529
Registered: ‎21-04-2017

Re: Landline and Broadband increase after 18 months instead of 28

Thanks for your post @rearthur123 and apologies for the delayed response. I've looked into this for you and I've added a reply onto a support ticket you can view and respond to by going Here which I hope helps.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet