Landline and Broadband increase after 18 months instead of 28

[#1]

I had signed onto plusnet in July 2018 with the promise that my fees would remain at 23.99 a month for 28 months.

The price increase from 23.99 to 35.98 a month is steep and there has been no letter or email informing me of this change or else I would've called earlier to inform them that this was not agreed. 

Now the phone line is down and the instant chat is down so I am having to inform of my issue here. It would be great if I could get a quick response and this can be resolved quickly.

[#2]

Moderators Note

This topic has been moved from ADSL Broadband to My Account / Billing

[#3]

Thanks for your post @rearthur123 and apologies for the delayed response. I've looked into this for you and I've added a reply onto a support ticket you can view and respond to by going Here which I hope helps.