Just signed up can't login to account

[#1]

Hi, 

I've just signed up for a broadband package. I tried to sign up online and got the the payment screen put in my details and was charged but then the page reloaded to ask for my details again. 

I called up and they said the account wasn't created and they'll do it over the phone. I haven't received any emails from plusnet, only a text, and now I can't log into my account. Is anyone able to point me in the direction to fix this and the double billing issues?

Thanks

[#2]

Yes - contact Support again.

[#3]

Morning @Uncolored26 

Thanks for coming to the community.

If you can get back in touch with our customer support guides as advised, they will help you get the account access and the double billing looked into.

Let us know how you get on.  

Leanne.

[#4]

Hello.

I got my account sorted out thank you. I think the reward card I was eligible for when I signed up has been sent to an incorrect email address, turns out they misspelled my email

Who would I contact regarding this?

Thanks.

[#5]

Hi @Uncolored26. 

I have popped you over a private message to help get your reward card sorted. 

Speak soon,

Katie