Is BT correct?

[#1]

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The use of the word "could" rather than "will" seems to imply that you may not lose access.

It is possible that a BT phone customer has a broadband contract with an altnet that doesn't use OR infrastructure so cancelling the phone line won't affect the broadband.

What if the BT landline service is in a different name to the PlusNet service. BT would be terminating a contract that has no relationship to the BT customer.

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That is quite possible, and is a scenario that will no doubt occur in due course! I'll be interested in what will happen - schadenfreude anyone?

[#2]

@corringham 

I'm pretty certain that PN Terms and Conditions would have required a working PSTN landline.

If the customer doesn't have one (and they won't when PSTN is switched off or BT transfer the line to Digital) then the customer, not PN, will have broken the contract.

Brian

[#3]

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@bmc wrote:

If the customer doesn't have one (and they won't when PSTN is switched off or BT transfer the line to Digital) then the customer, not PN, will have broken the contract.

And potentially many months of early termination fees will be due - I wouldn't want to be the customer support person that takes those calls! (or the customer that is unexpectedly left without broadband)

Lets hope Plusnet have a plan.