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Invoice not showing St name

Terry12856
Newbie
Posts: 1
Registered: ‎03-12-2025

Invoice not showing St name

Hi,

 

My monthly invoices arent showing the street name , just a house number and postcode.

 

Any idea what to do? Dont fancy sitting on the phone for an hour and FAQs dont have this issue.

 

Cheers

6 REPLIES 6
Gandalf
Community Gaffer
Community Gaffer
Posts: 27,107
Thanks: 11,217
Fixes: 1,652
Registered: ‎21-04-2017

Re: Invoice not showing St name

Hey, 

I've updated it now, but I don't think you'll see it until your next bill as we can't correct the previous bills.

Please let me know if there are any further issues.

Anoush Mortazavi
Operations Assurance Professional
Plusnet
ColinDC
Dabbler
Posts: 21
Thanks: 16
Registered: ‎21-11-2025

Re: Invoice not showing St name

Hi @Gandalf 

I received my first invoice a couple of days ago and noticed the same thing. In other words, the first 3 

lines of my address were my name, then my house number, then my town. No mention of the street name. 

I wondered if that meant you didn't have my full address recorded properly but when I look at my online account details, it's all complete. 

Could you arrange to have this sorted for me too, please.

 

Colin

Gandalf
Community Gaffer
Community Gaffer
Posts: 27,107
Thanks: 11,217
Fixes: 1,652
Registered: ‎21-04-2017

Re: Invoice not showing St name

Hi @ColinDC 

I've updated it for you now, will show correctly from your next bill. 

Anoush Mortazavi
Operations Assurance Professional
Plusnet
ColinDC
Dabbler
Posts: 21
Thanks: 16
Registered: ‎21-11-2025

Re: Invoice not showing St name

That was quick!

Thanks @Gandalf 

Colin

 

BatterseaBeat
Newbie
Posts: 1
Registered: ‎15-01-2026

Re: Invoice not showing St name

Hi @Gandalf can you please do the same to mine - cheers! 

Gandalf
Community Gaffer
Community Gaffer
Posts: 27,107
Thanks: 11,217
Fixes: 1,652
Registered: ‎21-04-2017

Re: Invoice not showing St name

Hi @BatterseaBeat 

That's updated now and will show from your next bill. 

Anoush Mortazavi
Operations Assurance Professional
Plusnet