Invoice not showing St name
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Invoice not showing St name
03-12-2025 12:08 PM
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Hi,
My monthly invoices arent showing the street name , just a house number and postcode.
Any idea what to do? Dont fancy sitting on the phone for an hour and FAQs dont have this issue.
Cheers
Re: Invoice not showing St name
03-12-2025 12:28 PM
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Hey,
I've updated it now, but I don't think you'll see it until your next bill as we can't correct the previous bills.
Please let me know if there are any further issues.
Operations Assurance Professional
Plusnet
Re: Invoice not showing St name
03-12-2025 1:27 PM
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Hi @Gandalf
I received my first invoice a couple of days ago and noticed the same thing. In other words, the first 3
lines of my address were my name, then my house number, then my town. No mention of the street name.
I wondered if that meant you didn't have my full address recorded properly but when I look at my online account details, it's all complete.
Could you arrange to have this sorted for me too, please.
Colin
Re: Invoice not showing St name
03-12-2025 1:36 PM
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Hi @ColinDC
I've updated it for you now, will show correctly from your next bill.
Operations Assurance Professional
Plusnet
Re: Invoice not showing St name
03-12-2025 1:38 PM
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Re: Invoice not showing St name
15-01-2026 2:38 PM
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Hi @Gandalf can you please do the same to mine - cheers!
Re: Invoice not showing St name
15-01-2026 3:05 PM
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That's updated now and will show from your next bill.
Operations Assurance Professional
Plusnet
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