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Incorrect bill after renewal

Niczx91
Dabbler
Posts: 10
Registered: ‎30-01-2020

Incorrect bill after renewal

Good evening,
Like many people I also seem to have an incorrect bill after recently renewing. I moved property in June and had to start a new contract. My new contract stated I would be paying around £27 a month yet for the last 2 months plusnet have taken around £32 a month. Please can I have this recitified.
1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,132
Thanks: 1,810
Fixes: 501
Registered: ‎01-01-2012

Re: Incorrect bill after renewal

Hi @Niczx91 

I'm really sorry to hear this has happened.

I've looked into this for you and created a ticket on your account with the details which you'll get an e-mail copy of.

Let us know if there's anything else we can help with

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team