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Incorrect Billing

FIXED
Glenn
Grafter
Posts: 356
Thanks: 5
Registered: ‎12-02-2013

Incorrect Billing

I just noticed Plusnet have overbilled me, my bill is £21.98 and gets paid on the 14th each month. Just checked and see Plusnet have taken £23.27 and I can't see anywhere the extra came from, I haven't made any phone calls.

 

It's not a big deal being a small amount, but it's the principal.

3 REPLIES 3
Tibzor
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 282
Fixes: 25
Registered: ‎08-04-2020

Re: Incorrect Billing

Hi Glenn,

 

Sorry to hear that. I can see  that previous contract was close to end and new one was agreed on Wednesday on this ticket.

I hope that agent you spoke with resolved all issues you have had but please get back in touch if there is anything else we can help you with.

Glenn
Grafter
Posts: 356
Thanks: 5
Registered: ‎12-02-2013

Re: Incorrect Billing

Hi Tibzor,

 

I didn't speak with them about it because it wasn't the right department.

 

My last billing issue still needs to be resolved.

Tibzor
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 282
Fixes: 25
Registered: ‎08-04-2020

Re: Incorrect Billing

Fix

Thanks for your time on phone.

 

Credit was applied, you will receive confirmation email shortly. If there is anything else we can help you with, please answer to this ticket.