Incorrect Billing

[#1]

I just noticed Plusnet have overbilled me, my bill is £21.98 and gets paid on the 14th each month. Just checked and see Plusnet have taken £23.27 and I can't see anywhere the extra came from, I haven't made any phone calls.

It's not a big deal being a small amount, but it's the principal.

[#2]

Hi Glenn,

Sorry to hear that. I can see  that previous contract was close to end and new one was agreed on Wednesday on this ticket.

I hope that agent you spoke with resolved all issues you have had but please get back in touch if there is anything else we can help you with.

[#3]

Hi Tibzor,

I didn't speak with them about it because it wasn't the right department.

My last billing issue still needs to be resolved.

[#4 · Accepted solution]

Thanks for your time on phone.

Credit was applied, you will receive confirmation email shortly. If there is anything else we can help you with, please answer to this ticket.