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Incorrect Billing

marianuk
Grafter
Posts: 37
Registered: ‎19-12-2013

Incorrect Billing

Hello there,

 

I have been charged £32.71 for my broadband and line this month. It looks like the discount applied to each was reduced. I have been charged £27.52 before. I would be grateful if someone could look it this.

 

Kind Regards,

Marian

7 REPLIES 7
MisterW
Superuser
Superuser
Posts: 16,021
Thanks: 6,061
Fixes: 437
Registered: ‎30-07-2007

Re: Incorrect Billing

@marianuk is your contract about to expire ?

You are billed a month in advance , so if your contract is due to expire within the next month, then the discounts will end during the billing period, hence the increased charge. Check the bill breakdown for more details

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

marianuk
Grafter
Posts: 37
Registered: ‎19-12-2013

Re: Incorrect Billing

@MisterW  thanks for responding.

My contract will end on 16/10/2024. Haven't renewed yet. The bill is dated 01/09/2024 for the billing period 01/09/2024 to 30/09/2024.

In the breakdown it shows the following:

Line Rental £28.63
Discount -£0.93
Voicemail £0.00
Unlimited Fibre Extra £30.06
Discount -£25.05

All the previous months show the following:

Line Rental £28.63
Discount -£1.11
Voicemail £0.00
Unlimited Fibre Extra £30.06
Discount -£30.06

MisterW
Superuser
Superuser
Posts: 16,021
Thanks: 6,061
Fixes: 437
Registered: ‎30-07-2007

Re: Incorrect Billing

From those figures , it looks like the billing system thinks your contract ends around the 25/26 Sept

I suggest to call customer services to query the bill

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

marianuk
Grafter
Posts: 37
Registered: ‎19-12-2013

Re: Incorrect Billing

Will do, thanks for the help.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,679
Thanks: 612
Fixes: 111
Registered: ‎27-11-2020

Re: Incorrect Billing

@marianuk sorry about the wrong amount here. Would you prefer this to be refunded or credited?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
marianuk
Grafter
Posts: 37
Registered: ‎19-12-2013

Re: Incorrect Billing

Hi @willcutforth thanks for responding. I would prefer this to be refunded please.

 

Thanks

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,679
Thanks: 612
Fixes: 111
Registered: ‎27-11-2020

Re: Incorrect Billing

@marianuk I've just popped over a PM to get the username. Please get back to us and we will sort it .

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team