I'm coming back, need a little help.
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Re: I'm coming back, need a little help.
25-10-2012 5:19 PM
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www.bbc.co.uk/watchdog
Re: I'm coming back, need a little help.
25-10-2012 5:22 PM
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Quote from: Devonian I think it is just incompetance.
Of the highest order!
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: I'm coming back, need a little help.
25-10-2012 6:32 PM
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Re: I'm coming back, need a little help.
25-10-2012 7:10 PM
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Re: I'm coming back, need a little help.
25-10-2012 7:29 PM
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I had a similar problem with an insurance company, contacting the ombudsman (even though they bounced the complaint) I then got a call from the company and got it sorted out.
So I would contact them again saying you have been in-touch with the ombudsman and the IC and see if that rattles any thing loose.
Re: I'm coming back, need a little help.
26-10-2012 12:30 AM
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Re: I'm coming back, need a little help.
26-10-2012 5:18 PM
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It says how sorry they are that I'm migrating away already, and that I should phone them if I'm having any issues!!!!!
What a cheek.
Re: I'm coming back, need a little help.
26-10-2012 5:21 PM
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Unbelievable.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: I'm coming back, need a little help.
26-10-2012 9:10 PM
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dick:quote
Re: I'm coming back, need a little help.
29-10-2012 5:54 PM
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Re: I'm coming back, need a little help.
31-10-2012 1:06 PM
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And here it is;
OCE_Ady
Today, 09:21 AM #40
Online Community Executive
Surfing from ,Cant Surf! Wont Surf! but i love iphones
Joined Feb 2008, 20,867 Posts
Hi Devonian,
Thanks for providing the 12 digit number. I am afraid you will need to contact Customer Services on 08704441820 for support of any kind.
__________________
Adrian
TalkTalk`s Online Community Team: Meet the forum staff and ensure you know Who`s Who
Quick Links:
l Contact Us - Security Questions l Check service status l Report a fault l myAccount l Help Articles lExtension Leads, Do Not Use Them l
l Engineer Charges - An Explanation l lTalkTalk Customer Complaints Code l
Great thanks for that!!
And my reply:
Devonian
Today, 12:56 PM #41
TalkTalk Member
Surfing from Paignton
Joined Oct 2012, 73 Posts
What a laughable reply for the so called excellent OCE!!
Not a single person at TT will even look into this, or try to help, and that includes OCE ADY.
PATHETIC.
Ring the number you say?
Don't you think I have already tried that a dozen times?
And what do I get told?
Write a letter!! WHich I have done, and it was signed for last Wednesday at 10.32am.
I am a victim of TT incompetance, and how do TT deal with it?
By refusing to deal with it.
Thank you for keeping my account safe and secure talktalk.
Thank you for having sufficient security on the system to control data and prevent crossed accounts.
Thank you for providing top notch customer service and trying to help!!!!
What a bunch of useless morons.
7 weeks left of waiting, then I can consult the data commissioner, Ofcom/telecoms watchdog, and ultimately a solicitor.
You can not treat a customer like this and get away with it.
Re: I'm coming back, need a little help.
31-10-2012 2:07 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: I'm coming back, need a little help.
31-10-2012 5:41 PM
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Copy and paste from my account screen at talktalk.co.uk:
Welcome back
Smartphones from only £5 a month. Find out more
We are sorry, but your account is temporarily barred. You cannot make any changes at this time.
Summary
TV
Broadband
Home phone
Mobile
++
TV, Broadband & Phone
Your package: TalkTalk Plus (TV, broadband and phone)
Latest bill total:
£0.00
Payment due:
29 Oct
Payment method:
View details
Re: I'm coming back, need a little help.
31-10-2012 5:48 PM
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Quote from: Devonian We are sorry, ...
I don't really think they are and certainly not enough.
A communications company that refuses to communicate with their customer just because they don't believe the customer when all the evidence suggests that the customer is right. Very poor, very poor indeed.
Please let us know if you ever get any sensible response from them, I'm not holding my breath but I am ready to fall off my chair.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: I'm coming back, need a little help.
31-10-2012 5:52 PM
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I was trying to add a screen shot of the accounts page to prove nothing has been doctored... but I'll be damned if I can figure out how!!
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