I called my Husbands mobile and it cost me £45!
Our suppliers have contacted us the information we've requested. It's with the right people now so hope to have something to report soonish.
Regarding what PN will do or have done it's difficult at the moment to say anything, we should know more once soon.
Thankyou for keeping on this, as atm I am still unable to call this mobile and was thinking yesterday that I should give it a nudge 
I also think it is important for anyone who reads this thread to be checking their bill and furthermore, I think it's Plusnets responsibility to make customers aware of the current situation so that people can prevent additional costs to their accounts and ultimately Plusnet, if indeed they are being charged 
Yes - I am sure companies PlusNet and EE are reputable enough not to such a thing intentionally. 
But it wouldn't surprise me if less trustworthy companies would do such a thing - not even a pound. Say 10p x No Of Invoices you send. If there is enough number it could equal a lot. Most people are not going to even notice, or bother complaining if they did for that amount.
@Ann-on-a-Moose wrote:
I think it's Plusnets responsibility to make customers aware of the current situation so that people can prevent additional costs to their accounts and ultimately Plusnet, if indeed they are being charged
Hi, It's difficult for us to make customers aware as we essentially have nothing to tell them yet, we're yet to confirm
- If it should be payable?
- if it should be, why should it?
- How can the customer recognise if a number is chargeable?
on - last edited on by
Mav
JonoH wrote:
Ann-on-a-Moose wrote:
I think it's Plusnets responsibility to make customers aware of the current situation so that people can prevent additional costs to their accounts and ultimately Plusnet, if indeed they are being charged
Hi, It's difficult for us to make customers aware as we essentially have nothing to tell them yet, we're yet to confirm
- If it should be payable?
- if it should be, why should it?
- How can the customer recognise if a number is chargeable?
What you don't know is irrelevant, be honest (it's your slogan), tell customers what you do know; That you have been made aware of a situation where a mobile has been charged irregularly and that although you aren't sure why this situation has occurred you are working on a fix with your suppliers and until you can rectify the problem you would like customers to be vigilant and contact Plusnet if and as soon as they notice discrepancies in their bill to avoid future charges and to give you a collection of mobile numbers responsible. This seems to be a fairly recent issue and it should be dealt with quickly, before claims of wrong charges, I fear, get out of control. If customers are aware then they can at least, like me, avoid calling these contacts until there is a fix. I don't see the issue, surely allowing this to continue will only make things worse over time? Deliberately avoiding an announcement sounds like evasion and only fuels previous customer thoughts 
Moderator's note by Mike (Mav): Quote fixed.
I would also like to point out it was 4 weeks ago that I originally posted about this, if you don't know what the issue is by now, when will we get a definitive answer? And whoever is chargeable, be it Plusnet or the customer (I don't think it is the customer), how long are you prepared to let it ride? When you could simply limit the damage by getting customers to help 
billnotben wrote:Until that is firmly changed all we have is the usual buck passing.
The charging data we receive shows the call as a Wifi call, we charge for Wifi calls the information is in the price guide.
We're not passing the buck @billnotben. we've flagged to our supplier that these calls may be being incorrectly classified, we've asked our supplier to go away do some digging and let us know, they haven't quite given us all we're after yet and so the service bills as usual.
