How to request new router

[#1]

A couple of months ago I renewed my contract and declined the new router which I am regretting now as having glitches and network problems.  How do I go about getting a new router sent?  Is this something they will do?  

[#2]

@gardengal Give Customer Support a call.

[#3]

Moderator's note:
Thread moved from My My Router to My Account/Billing.

[#4]

Hey @gardengal 👋

@jab1 The quickest way to resolve this issue is to call our support line, which I see you have already done—thank you for that. Once the new router arrives, please let me know if you continue to experience any problems.

[#5]

@Marsh Not my problem - I just gave the OP the same advice you did - but earlier.😁

[#6]

How I know sorry, I was meant to put "As mentioned by "