How to cancel plusnet service quickly when the contract ends

[#1]

Hi there, my broadband contract will end at 26th February, i want to cancel the service quickly, what should i do? i posted a cancel form to plusnet, but nearly 7 days passed, i haven’t received any reply from plusnet, so frustrated! anyone has any ideas? thanks

[#2]

Welcome to the forums, @Rachellifeng  - and probably goodbye.😁

When you say you wish to cancel, is that to move to another provider, or to totally close down your broadband and phone service?

[#3]

Moderators Note

This topic has been moved from Chat to My Account / BIlling

[#4]

---

@Rachellifeng wrote: Hi there, my broadband contract will end at 26th February, i want to cancel the service quickly, what should i do?

---

As @jab1 says it differs as to what you want to do. If the intention is to move to another ISP, just sign up with the new provider near the contract end date. The process is driven by your new provider. It takes around 14 days to migrate over to another. Just don't cancel the line if you really mean you want to move to another ISP.

If you mean a total cease, you might be better off phoning up.