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How do I reply to a Question previously raised?

markv
Rising Star
Posts: 96
Thanks: 8
Registered: ‎17-10-2012

How do I reply to a Question previously raised?

As so often happens, when I renewed my Plusnet Broadband, the billing was a total mess.

I mentioned my problems hereabouts and question 228434329  was raised.

That did not solve the problem but I can't see a way to post a response, even after I have logged in.

 

The issue is so complicated (I spent most of this afternoon writing up a summary and it's half a page of A4).

No way a chatbot or online agent is going to take that onboard.

So how do I send my findings to Plusnet?

6 REPLIES 6
jab1
Legend
Posts: 18,956
Thanks: 6,214
Fixes: 286
Registered: ‎24-02-2012

Re: How do I reply to a Question previously raised?

@markv When was the Question raised/last replied to?

John
markv
Rising Star
Posts: 96
Thanks: 8
Registered: ‎17-10-2012

Re: How do I reply to a Question previously raised?

@jab1 question 228434329  was raised, and replied to, on 17/10/2022 15:53

Mark

Townman
Superuser
Superuser
Posts: 23,771
Thanks: 10,042
Fixes: 172
Registered: ‎22-08-2007

Re: How do I reply to a Question previously raised?

In that case, it will have closed automatically (unless it is still with Plusnet on hold).

Hopefully a staff member will pick up the issue for you here...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Legend
Posts: 18,956
Thanks: 6,214
Fixes: 286
Registered: ‎24-02-2012

Re: How do I reply to a Question previously raised?

In that case it will be closed. Tickets only remain open for 14 days from the last reply.

John
markv
Rising Star
Posts: 96
Thanks: 8
Registered: ‎17-10-2012

Re: How do I reply to a Question previously raised?

Noted, thanks.

I tried replying to the last email I received on the subject from Plusnet Customer Support support@plus.net

Auto-reply saying, "Unfortunately we don't pick up any emails sent to this address."

Interesting.

Anyway, had to phone up and explain the lengthy circs verbally. Hopefully will be sorted.

Mark

TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: How do I reply to a Question previously raised?

Hey @markv,

Thanks for reaching out to us. I can see that you've spoken to support and this should now be sorted, but if you have any further queries or issues then please let us know and we'll be happy to help Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team